Privacy Policy for Credible Hosting

Introduction

At Credible Hosting (“we”, “us”, or “our”), we value your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website https://credible.host/ (the “Website”) and our services (“Services”). By using our Website and Services, you agree to the terms outlined in this policy.

Who Are We?

• Company Information: We are Credible Brands trading as Credible Hosting, a company registered in Zimbabwe.
• Website Ownership: We own and operate https://credible.host/, where you can access our Services under our Hosting Terms and Conditions.
• Data Protection Laws: Under the Data Protection Act 1998 and the General Data Protection Regulation (or any subsequent enactment in Zimbabwe) (“Data Protection Laws”), we act as:
  • Data Controller: For personal data you share with us or that we collect through the Website, including during registration and subscription to our Services.
  • Data Processor: For personal data you share as part of using our Services, where you are the data controller. Our respective obligations are detailed in our Hosting Terms and Conditions and Processing Under Our Hosting Terms.

You can contact us through our support ticketing system or by post sent to our registered address.

Scope of This Privacy Policy

This Privacy Policy applies to all users of the Website and Services, as well as any communications you have with us from time to time.

Purpose of This Privacy Policy

This policy (together with our Hosting Terms and Conditions and any other referenced documents) outlines how we process any personal data we collect from you or that you provide to us. Please read it carefully to understand our practices regarding your data.

Processing Under Our Hosting Terms

Under Data Protection Laws and as mentioned above, we process “Personal Data” (as defined in our Hosting Terms and Conditions) according to the following scope, nature, and purposes:

• Nature and Purpose: To provide our Services to you per our Hosting Terms and Conditions.
• Subject Matter: We offer Services to you as our customer, as outlined in our Hosting Terms and Conditions.
• Duration: We process personal data for the term of our contract with you until we delete that data according to the contract.
• Categories of Personal Data: Data related to individuals provided by you (or at your direction) during our Service provision.
• Types of Data Subjects: Individuals whose data you use our Services for, and data sent or provided to us through those Services by you or at your direction.

This section does not relate to our processing of your data as described in the rest of this Privacy Policy and our Cookies Policy.

Fair Processing

We are committed to using your data fairly and lawfully. We will:

• Use Data Appropriately: Only use your data as set out in this Privacy Policy.
• Collect Relevant Data: Only collect personal data necessary and relevant to our dealings with you.
• Retain Data Properly: Keep your data only as long as needed for its collection purpose or as required by law.
• Protect Your Data: Do not sell or disclose your data to third parties without your prior consent unless necessary or required by law.

Collection and Processing of Your Data

What Personal Data Do We Collect and How?

We collect personal data in various ways:

• Title and Name:
  • During registration when you subscribe to our Services.
  • When you fill out forms on the Website to contact us.
  • When you contact us by any other means.
• Address:
  • During registration when you subscribe to our Services.
• Email Address:
  • During registration when you subscribe to our Services.
  • When you fill out forms on the Website contact us.
  • When you contact us by any other means.
• Contact Telephone Number(s):
  • During registration when you subscribe to our Services.
  • When you fill out forms on the Website contact us.
  • When you contact us by any other means.
• Username and Password:
  • When you register for an account on the Website.
• Business Name (if applicable):
  • During registration when you subscribe to our Services.

Why Do We Use Your Data?

We use your data for the following purposes:

• Billing Information: To provide billing details related to any Services we provide. This is necessary to perform our contract with you.
• Website Management: To manage the Website, detect fraud, and address abuses. This is in our legitimate interest.
• Contractual Obligations: To fulfil obligations from contracts between you and us. This is necessary for contract performance.
• Service Updates: To notify you about changes to our Services. Necessary for contract performance.
• Account Registration: To allow you to register for an account, including sending confirmation emails. Necessary for contract performance.
• Password Assistance: To provide a new password if you forget yours. Necessary for contract performance.
• Customer Support: To offer support services. Necessary for contract performance.
• Preventing Prohibited Activity: To prevent or investigate prohibited activities. This is in our legitimate interest.
• Enforcing Terms: To enforce our Hosting Terms of Use and Hosting Terms and Conditions. This is in our legitimate interest.

How Long Do We Hold Your Data?

• Active Services: We keep your data as long as we have a contract with you.
• After Services End: We may retain your data to see if you wish to use our Services again.
• Legal Requirements: We may keep your data for up to six years after you cease to be our customer for legal, regulatory, or audit purposes.
• Anonymized Data: We may anonymize your data for research or statistical purposes, using it indefinitely without further notice.
• Retention Decisions: We retain your data only as long as necessary, considering its amount, nature, sensitivity, processing purposes, legal requirements, and potential risks.

If you wish to have your data deleted, please see Your Rights Under Data Protection Laws below.

Information Provided When Enquiring About Jobs

Please refer to Recruitment below.

Recruitment

Data Controller

We are the data controller for any information you provide during a job inquiry or application.

Information Collected

We collect only the necessary information for recruitment, such as:

• Name
• Address
• Email address
• Phone number
• Employment history
• Salary history
• References

This information is referred to as “Recruitment Data.”

Data Retention

• Retention Period: We keep Recruitment Data for as long as necessary, up to two years.
• If Employed: If hired, we retain your data during your employment and for a period after, per our internal policies.

Use of Recruitment Data

We use Recruitment Data solely to:

• Handle your inquiry or application.
• Fulfill legal and regulatory obligations.
• Contact you to progress your application.
• Assess your suitability for available roles.

Data Sharing

• No Marketing Use: We will not share Recruitment Data with third parties for marketing.
• Data Transfer: We will not transfer Recruitment Data outside the European Economic Area.

Providing Data

While not obligated to provide personal data, not doing so may affect your application.

Additional Information for Conditional Offers

If we make you a conditional job offer, we may request:

• Proof of qualifications and identity.
• Health information.
• Bank account details for salary payments.
• Emergency contact details.
• Pension scheme details.

Keeping Your Data Accurate

• Provide Accurate Information: Only submit accurate and non-misleading data.
• Authority to Share: Ensure you have consent to provide data about others and that you are authorized to share it.

IP Addresses

We may collect information about your computer, such as:

• IP Address
• Operating System
• Browser Type

This data is used for system administration and statistical analysis. It helps us:

• Content Presentation: Ensure the Website displays effectively.
• Data Retention: We hold this data for two years.

Cookies

You can set your browser to refuse cookies or alert you when websites use them. Disabling cookies may affect Website functionality. For more details, please see our Cookies Policy.

Where We Store Your Data

• Secure Servers: Your information is stored on secure servers with industry-standard security.
• Password Confidentiality: Keep your Website password confidential.
• Security Measures: We use physical, electronic, and procedural safeguards.
• Identity Verification: We may request proof of identity before disclosing personal data.
• Data Transmission: While we strive to protect your data, transmission over the Internet is not completely secure.

Security

Payment Information

• Third-Party Processors: Payments are made through PayPal, Worldpay, or Paynow.
• No Payment Data Collected: We do not collect your payment information.
• Review Policies: Check PayPal’s, Worldpay’s, and Paynow’s privacy policies before submitting data.

Holding Personal Data Securely

• Security Measures: We prevent unauthorized access, alteration, or disclosure of your data.
• Access Limitation: Only necessary personnel have access to your data.
• Data Breach Procedures: We have protocols for suspected breaches and will notify you and regulators as required.

Sharing Personal Data with Third Parties

• Business Transfers: We may transfer databases if we sell our business. This is in our legitimate interest.
• Service Providers: We share data with third parties assisting in operating our business and providing Services. Contracts ensure they comply with Data Protection Laws.

Legal Obligations

We may disclose personal data when required by law or regulatory bodies, such as the Information Commissioner’s Office or the Police.

Links to Other Websites

Our Website may contain links to partner networks and affiliates. These websites have their own privacy policies. We are not responsible for their content. Please review their policies before submitting personal data.

Your Rights Under Data Protection Laws

You have the right to:

• Access: Request access to your personal data.
• Correction: Correct inaccurate or incomplete data.
• Deletion: Request deletion of your data.
• Restriction: Restrict how we process your data.
• Transfer: Request data transfer to a third party.
• Object: Object to data processing for specific purposes.
• Withdraw Consent: Withdraw consent where applicable.

How to Exercise Your Rights

Contact us through our support ticketing system or by post to our registered address. Include your name, email, and customer reference for verification.

• Fees: Generally, no fee is required. A reasonable fee may apply for unfounded, repetitive, or excessive requests.
• Unsubscribe from Marketing: Contact us to unsubscribe from marketing communications.
• Identity Verification: We may request information to confirm your identity.
• Response Time: We aim to respond within one month.

Complaints

You can complain to a supervisory authority about our data processing. In Zimbabwe, please refer to the relevant regulatory body. However, we would appreciate the chance to address your concerns first. Please contact us directly.

Changes to Our Privacy Policy

We may update this Privacy Policy occasionally. Changes will be posted on the Website and, where appropriate, notified by email. By continuing to use the Website, you agree to the updated policy.

Contact Us

For questions or comments about this Privacy Policy, please contact us through our support ticketing system or by post to our registered address.