Refund Policy for Credible Hosting

At Credible Hosting, we prioritize customer satisfaction. Our clear refund policy gives you peace of mind when using our services.

7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee on all hosting plans. If you’re not completely satisfied within the first 7 days, you can request a full refund. This guarantee applies to:

• Shared Hosting Plans
• VPS Hosting Plans
• Reseller Hosting Plans

Conditions for Refund

To qualify for a refund, please follow these conditions:

1. Request for Refund: Submit your request within 7 days of your purchase.
2. Service Usage: The refund applies only if services haven’t been excessively used. If your account has significantly consumed resources, a partial refund may be issued.
3. No Violations: Refunds are not available if your account has violated our Terms of Service.

Domain Registration

Refund Policy for Domains
Domain registration fees are non-refundable once the registration has been processed at the registry. If you register a domain through our service, these fees will not be included in your refund. For more information, visit our Domain Services.

How to Request a Refund

To initiate a refund, follow these steps:

1. Log in to your Credible Hosting account.
2. Go to the Client Area.
3. Click on Support and select Submit a Ticket.
4. Provide your account details and clearly state your refund request.

Our support team will respond promptly to your request.

Exceptions

• Add-On Services: Additional services like SSL certificates and premium support are non-refundable once activated.

Contact Us

If you have questions about our refund policy or need assistance, please contact our support team:

• Phone: +263 772 519 128
• Email: support@credible.host
• Live Chat: Available on our website

Thank you for choosing Credible Hosting! We appreciate your trust and are dedicated to ensuring your satisfaction. For more resources, check out our Help Center.