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Refund Policy for Credible Hosting
At Credible Hosting, customer satisfaction is our top priority. Our clear refund policy provides you with peace of mind when using our services.
7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee on all hosting plans. If you’re not completely satisfied within the first 7 days, you can request a full refund. This guarantee applies to:
Conditions for Refund
To qualify for a refund, please follow these conditions:
- Request for Refund: Submit your request within 7 days of your purchase.
- Service Usage: The refund applies only if services haven’t been excessively used. If your account has significantly consumed resources, a partial refund may be issued.
- No Violations: Refunds are not available if your account has violated our Terms of Service.
Domain Registration Refund Policy
Refund Policy for Domains
Domain registration fees are non-refundable once processed at the registry. If you register a domain through our service, these fees will not be included in your refund. For more information, visit our Domain Services.
How to Request a Refund
To initiate a refund, follow these simple steps:
- Log in to your Credible Hosting account.
- Go to the Client Area.
- Click on Support and select Submit a Ticket.
- Provide your account details and clearly state your refund request.
Our support team will respond promptly to your request.
Exceptions
- Add-On Services: Additional services like SSL certificates and premium support are non-refundable once activated.
Contact Us
If you have questions about our refund policy or need assistance, please contact our support team:
- Phone: +263 772 519 128
- Email: support@credible.host
- Live Chat: Available on our website
Thank you for choosing Credible Hosting! We appreciate your trust and are dedicated to ensuring your satisfaction. For more resources, check out our Help Center for FAQs and support articles.
