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Legal documents and policies
Everything that governs your use of Credible Host in one place. Read each document online, or download a PDF copy for your records.
Agreements
Terms of Service
The main agreement: accounts, billing and renewals, suspension for non-payment, refunds, domains, hosting, backups and liability.
Service Level Agreement
Our 99.9% uptime commitment, support response times, maintenance windows and the service credits you receive if we fall short.
Data Processing Agreement
How we process the personal data you store on our hosting, email and domain services, as your data processor under the Cyber and Data Protection Act.
Policies
Privacy Policy
What personal information we collect, why we use it, who we share it with, where it is stored, and your rights under the Cyber and Data Protection Act.
Acceptable Use Policy
What you may and may not do with our services, including spam, illegal content, security abuse and fair use of server resources.
Refund Policy
Our 7-day money-back guarantee on hosting plans, and which fees, such as domains and SSL certificates, are non-refundable.
Domains and regulations
ZISPA Terms
ZISPA's terms and conditions for registering .co.zw and other .zw domains, with the documents and nameservers ZISPA requires.
Cyber and Data Protection Act [Chapter 12:07]
Zimbabwe's data protection law, which our Privacy Policy and Data Processing Agreement follow. Enforced by POTRAZ as the Data Protection Authority.
Together, the agreements and policies above (with the ZISPA Terms for .zw domains) form your agreement with Credible Host, as set out in section 1 of the Terms of Service. If a downloaded PDF and this website differ, the version published on this website applies.
